FAQ

Here's a quick overview of frequently asked questions. For more information, please contact us.

Licensing

Yes, licenses are calculated per USER, not per INSTALLATION. You can install Remote Desktop Manager on unlimited devices (laptop, desktop, home computer etc.), as long as you hold a license for each individual that connects to your system. (For example, 15 individual users would need 15 individual licenses.)

No, Remote Desktop Manager is not a subscription-based service. The license that you have will never expire. Your license includes 1 or 3 years of software maintenance, which covers major and minor upgrades and support. Once your software maintenance expires, you will still be able to use Remote Desktop Manager but will be unable to install any upgrades of the product.

To renew your RDM license – or a license for any other Devolutions product -- please follow these simple steps:

1. Visit our online store https://store.devolutions.net/
2. Select "Existing Customer" and enter your old licence key, which can be found from the Help menu > Register Version
How do I renew - procedure

3. Choose a category based on your team size. Select "Team" for more than one user
4. Add Storage or Select a support plan if needed
4. Checkout by clicking on the checkout button
5. Enter your payment information.

No problem! We’re pleased to offer special pricing to existing RDM Enterprise customers like you who would like to upgrade to another product or purchase more RDM licenses. To take advantage of this special pricing, please contact sales@devolutions.net.

The User license is an individual license. There must be a valid license for each individual who will have access to the software (just like a “Named User License”).

The Site license grants you the right to use Remote Desktop Manager for all your employees (unlimited users) for a single site (location). Remote workers that are based in another office are NOT included in the license. A location is a place of work – if you are at another address, you will need another license.

The Country license grants you the right to use Remote Desktop Manager for all your employees (unlimited users), across multiple sites (offices) located in a single country.

The Global license grants you the right to use Remote Desktop Manager for all your employees (unlimited users), across multiple sites (offices) worldwide. You will receive 1 license key and that key will allow unlimited users at unlimited locations.

Please note that Global licenses may be purchased by governmental entities only after the scope of the license (department, agency, ministry, etc.) has been defined and approved by Devolutions Inc. prior to purchase.

The Site license applies to affiliate companies, provided that they are in the same building. If that isn't the case, you can purchase multiple Site license, a Country license or a Global license.

Each RDM user requires a license, regardless of how many users are connected at the same time. For example, if a team has 25 IT Pros, it would purchase 25 licenses.

Free Edition

The Free Edition of Remote Desktop Manager is free for personal and commercial usage. At Devolutions, we believe that everyone needs and deserves to benefit from smarter, safer and more effective software solutions.

Enterprise Edition

To ensure that Remote Desktop Manager is future-proofed, your license includes 1 or 3 years of software maintenance, which covers major and minor upgrades and support. Once your software maintenance expires, you will still be able to use Remote Desktop Manager but will be unable to install any upgrades of the product.

Please start by checking your Spam folder. If you still can’t find the email, then it's possible that the address you entered during the buying process was invalid or incorrect. Please send a note to sales@devolutions.net with your name and a valid email address, and we will promptly send you the serial number.

While the license of Remote Desktop Manager doesn’t allow you to download Password Vault Manager, all features of Password Vault Manager are fully included in Remote Desktop Manager.